ISP CAM Portal Revamp

Overview:

Our ISP CAM (Corporate Account Management) Portal revamp has redefined how Internet Service Providers manage their corporate accounts. This dynamic platform encompasses workflows for ION, Satellite, StormFiber, Radio, and 3rd Party Services, seamlessly routing them through various departments including Sales, PMO, Billing, CnB, SCM, NOC, and more.

Key Features:

• 🚀 Comprehensive Workflows: Tailored workflows include New Requests, Trial Services, Change Requests (Document, Financial, Financial & Tech), Termination, Troubleshooting CAMs, SOWs, and RF Surveys, and streamlining operations.
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• 🚀 User and Team Management: Simplify user and team management, enhancing collaboration and accountability.
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• 🚀 Sales Hierarchy: Create a structured sales hierarchy for efficient sales management.
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• 🚀 Customer Management: Streamline customer interactions and information management for exceptional service delivery.
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• 🚀 Logs and Reports: Access detailed logs and generate reports for informed decision-making.
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• 🚀 Automated Email Notifications: The system sends department-specific assignment notifications and daily automated emails for overdue CAMs, improving responsiveness.

Tech Stack:

Frontend: React JS

Backend:  Node JS

Database: MongoDB

Additional Tools: Express JS, Chart JS

Communication Protocols: HTTP/HTTPS